Director:
Jason Barbour
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Physical Address:
Law Enforcement Center
120 S. Third Street
Smithfield, NC 27577
 
Mailing Address:
P.O. Box 1049
Smithfield, NC 27577
 
911 Dispatch: 919-934-9411
Administration: 919-989-5611 Fax: 919-989-5009
Telecommunicator Job Description

Welcome to the world of emergency communications dispatching.  This web page has been designed to provide information about a career as an Enhanced 9-1-1 Telecommunicator in Johnston County .  When you think of 9-1-1 , you probably think of the men and women who answer the phone to assist you in an emergency.  However, 9-1-1 is actually a dedicated, high-speed phone network with special hardware and software designed to quickly route 9-1-1 calls to a predefined emergency answering point based on your calling location.

T he profession of public safety dispatching is exciting, challenging and rewarding.  However, it can also be frustrating, stressful and emotional.  These seemingly contradictory facets of dispatching make it one of the toughest jobs to master.  But for those who do, it's a particularly good way to earn a living and serve your community.  

 

 

 A re you looking for a new career?  Are you interested in becoming a public safety telecommunicator?  We have assembled a collection of our job requirements as well as some of the benefits.  You can get the gist of what the profession is about, what tasks public safety telecommunicator's perform, and other valuable information.  If you are interested and have any questions, you may call 989-5747 Monday through Friday 8 am until 5 pm .

 

 

General Statement of Duties
Performs responsible communications, dispatching, and related work for the County Emergency Communications Center and the Sheriff's Department.

 

 

Distinguishing Features of the Class
Employees in this class work either for the County Emergency Communications Center or Sheriff's Department.  The employees receive incoming routine and emergency calls related to the fire department, law enforcement departments, EMS squads, Emergency Services, Red Cross, and Animal Control.  Employees dispatch the proper personnel for assistance and maintain contact with units until the incident is resolved.  Employees dispatching the Sheriff's Department personnel are aware of the unit's location and activity and must monitor all activity during an incident and while on patrol.  Work also involves assisting the public with directions and general  information.  Work involves frequent public contact which requires tact, firmness and decisiveness in obtaining necessary information from people who are under extreme stress.  Work is performed in accordance with departmental policy and state and federal law, supplemented with specific directions from sworn personnel.  Work is often performed under stressful emergency conditions.  The employees are subject to inside environmental conditions.  Work is evaluated through observation, discussion and review of reports by the Telecommunications Supervisor through feedback from officers and emergency management personnel Duties and Responsibilities

Duties and Responsibilities
Essential Duties and Tasks
Receives routine and emergency telephone calls and personal request for assistance concerning crimes, fire, animal control, home health, or general information concerning addresses and nature of problems.  Operates equipment to maintain contact with law enforcement personnel and other law enforcement units; dispatches deputies to answer requests for assistance; receives and transmits information and messages.  Operates equipment to maintain contact with various personnel in dispatching fire departments, rescue squads, police departments, social services, juvenile officers, wrecker services, Red Cross, highway patrol, and emergency management personnel.  Operates Division of Criminal Information (DCI) terminal to send and receive messages regarding criminal histories, vehicle identification, NCIC hot files, missing persons, license plate records, driver histories, and query system for pawn shop transactions, and related work.  Maintains an in-house computer database and communications logs and reports including the nature of calls, actions taken and the times involved; and generates reports for recovered or stolen property, missing persons, and residence checks.

 

Additional job Duties
Provides information to the public in person and over the telephone concerning a variety of County services.  Performs related duties as required.

 

Recruitment and Selection Guidelines
Knowledge, Skills, and Abilities
Considerable knowledge of the operation of a law enforcement and emergency communications system and related Federal Communications Commission regulations.  Considerable knowledge of the geographic layout of the County, and the locations of streets, important buildings, and other landmarks.  Working knowledge of the functions, practices and procedures of the Sheriff's Department.  Working knowledge of various emergency situations in order to provide standing order advice to victims.  Ability to accurately receive and transmit radio communications.  Ability to assess people and situations, to apply sound judgment, to remain calm under stressful conditions and to elicit sufficient and essential information for dispatching and assisting field personnel.  Ability to type.  Ability to speak clearly and distinctly.  Ability to follow oral and written instructions.

 

Physical Requirements
Must be able to physically perform the basic life operational functions of reaching, pushing, pulling, lifting, fingering, talking, hearing, and perform repetitive motions.  Must be able to perform light work exerting up to 20 pounds of force occasionally, and 10 pounds of force frequently.  Must possess the visual acuity to perform extensive reading and computer terminal work.

 

Desirable Education and Experience
Graduation from high school and some related communications, dispatching or reception work experience preferred; or an equivalent combination of education and experience.

 

Special Requirement
Certification or ability to obtain, within 12 month, the Certified Telecommunicator certification required by the  North Carolina Department of Justice.  Certification or ability of obtain certification by the State of North Carolina as a DCI operator.  Certifications or ability to obtain certifications are, Emergency Medical Dispatch, Emergency Fire Dispatch and Emergency Police Dispatch.

 

 

 

 

 Employment Benefits
Benefits for full-time permanent employees based on an 8 hour day are as follows:

 

  • 12 days of vacation per year increasing with service up to 20 days per year.
  • 12 days of paid sick leave per year.
  • Contributory retirement system (Local Government Employee Retirement System - LGERS).
  • 11 PAID HOLIDAYS PER YEAR.
  • Free employee medical / hospitalization insurance - supplemented premiums for dependent coverage.
  • Free employee life, accidental death / dismemberment insurance - optional life coverage for dependents.
  • Optional employee and dependent dental coverage.
  • Tuition assistance reimbursement program.
  • 5% employer contribution to 401 (k) program.
  • Short-term disability coverage.
  • Flexible spending accounts.
  • Credit Union membership.

How to Apply
1.  Need to be 18 years of age to apply.
2.  Find an Open Position
     A listing of current job openings is available:
         a) http://www.johnstonnc.com/mainpage.cfm?category_level_id=443
         b) J. C. Human Resources Department 
3. Submit your Application
         a) J. C. Human Resources Department
             P. O. B 1049 
             Smithfield, NC 27577
             919-938-4700



Johnston County 1998 Special Note:
This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements.  However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities checklist which can give further details about that one specific position.  Those documents should be reviewed before initiating a selection process.  They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.