Director:
Jason Barbour
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Physical Address:
Law Enforcement Center
120 S. Third Street
Smithfield, NC 27577
 
Mailing Address:
P.O. Box 1049
Smithfield, NC 27577
 
911 Dispatch: 919-934-9411
Administration: 919-989-5611 Fax: 919-989-5009
About E-911 Communications

911 logo

 

The Emergency Communications Department provides a central location for the public and all emergency services to report and receive emergency assistance. This is achieved primarily through the use of the emergency phone number 911. The call volume for all emergency lines are over 14,000 calls per month with an average of over 11,000 calls dispatched. This volume includes over 50% cellular phone calls. From the communications center, we dispatch assistance to the public from the following agencies:

  • 24 fire departments
  • 16 first responder units
  • 12 rescue stations
  • 10 municipal police departments 
  • JC Animal Control

Display panels in 911 Center

 

In addition to the above, we also handle requests for Emergency Management, Fire Marshal, Red Cross, medical helicopters from Duke, UNC, East Wake and East Carolina. Our personnel also assist the sheriff's department with dispatch help during periods of heavy radio or phone traffic. The 911 communications center is fully operational 24 hours a day 7, days a week. Seven console positions are staffed with the 8th, 9th and 10th operated by Sheriff's personnel.

 

Staff personnel are required to be trained and certified through the Division of Criminal Information and the State Bureau of Investigation. This certification allows access to the DCI files for information regarding histories, stolen guns, articles, boats, and motor vehicles. Other required certifications are Emergency Medical Dispatch, Emergency Fire Dispatch and Emergency Police Dispatch.

Radio communications with all agencies are handled through both VHF and 800 MHZ frequencies. Our 800 system supports the Sheriff's department and all municipal police departments in the county. The utilities department, child protective services, and the JCATS transportation system are also served from this network. Expansion capabilities are built in and can accommodate other uses such as county agencies, fire and rescue, as the need arises.

The backbone of our emergency system is the 911 phone system and related equipment. This system allows our dispatch personnel to have visual information regarding the call location immediately upon receiving the call. This is immensely helpful in today's environment. With the expansion that has taken place in our county, there is no way one could quickly obtain the necessary driving directions needed to dispatch emergency personnel to a given area. Additionally, emergency responders assigned to that particular location are displayed for the telecommunicator to have immediate knowledge of where and who to respond to the specific location. This system is supported financially with an 60-cent per month surcharge placed on all telephone lines. (The average statewide charge is $1.00).