Chandra Coats
Send E-Mail
Physical Address:
Land Use Center
309 E. Market Street
Smithfield, NC 27577
Mailing Address:
P.O. Box 2263
Smithfield, NC 27577
Phone: 919-989-5075
Fax: 919-934-7174
Send Payment to Public Utilities (Pay Water Bill Online)

Welcome to Johnston County Public Utilities' Online Payment service powered by Paymentus

You can pay your bill quickly and easily any time using Visa, MasterCard, Discover or electronic check.

Please note that Paymentus charges a service fee of $1.95 for each payment totaling $100 or less. 

You will need to enter multiple payments if you wish to pay more than $100.  You will be able to see the fee amount before confirming your payment.  The service fee is a flat rate for utility payments regulated by VISA, not a percentage of the transaction.  (Customer service will accept credit card payments over the phone for payments in excess of $100 without a transaction fee.)

Please do not use the Online Payment service if your water service is disconnected or eligible for disconnect.  You will need to speak to a Customer Service Representative at (919) 989-5075 during normal business hours who will determine the amount you need to pay to restore or to maintain your service.  A $50 nonpayment penalty may be added to your account if past due.

A utility account showing a credit balance or a zero balance is not eligible to be paid online.

Refund policy:  Please note that online payments cannot be refunded or reversed. 

If you experience any problems, please email us at or call the Public Utilities office at (919) 989-5075 during business hours: 8:00 a.m. to 5:00 p.m., Monday through Friday.

FIRST-TIME USERS - To access instructions on how to pay online:  CLICK HERE

Returning customers click below to make a payment through Paymentus:

Click here to Pay your Utility Bill or Check Utility Account Balance
(including past due bills)

Mastercard   Visa  GeoTrust


Thank you for your interest in Johnston County.