Public Utilities (Pay Water Bill By Phone)

DIAL 1-844-845-2151

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Welcome to Johnston County Public Utilities' Pay by Phone Option.

You can pay your bill quickly and easily any time using Visa, MasterCard, Discover or electronic check.

Please note that Paymentus charges a service fee of $1.95 for each payment totaling $135 or less.

You will need to enter multiple payments if you wish to pay more than $135. You will be able to see the fee amount before confirming your payment. The service fee is a flat rate for utility payments regulated by VISA, not a percentage of the transaction. (Customer service will accept credit card payments over the phone for payments in excess of $135 without a transaction fee.)

Your phone payment is immediately posted to you utility account.

Please do not use the Pay By Phone service if your water service is disconnected or eligible for disconnect. You will need to speak to a Customer Service Representative at (919) 989-5075 during normal business hours who will determine the amount you need to pay to restore or to maintain your service. A $50 nonpayment penalty may be added to your account if past due.

A utility account showing a credit balance or a zero balance is not eligible to be paid by phone.

Refund policy: Please note that phone payments cannot be refunded or reversed.

If you experience any problems, please email us at publicutilities@jcutil.com or call the Public Utilities office at (919) 989-5075 during business hours:
8:00 a.m. to 5:00 p.m., Monday through Friday.

Thank you for your interest in Johnston County.

Johnston County Public Utilities



Physical Address:
Land Use Center
309 E. Market Street
Smithfield, NC 27577

Mailing Address:
P.O. Box 2263
Smithfield, NC 27577

  • Email:
    publicutilities@jcutil.com

  • Phone:
    Main - 919-989-5075
    Pay by Phone - 844-845-2151

    After Hours Emergency - 919-989-5056
  • Fax:
    Business Office - 919-934-0256
    Engineering Office - 919-934-7174
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