County Manager:
Rick Hester
Send E-Mail
Physical Address:
Courthouse - B-206
207 E. Johnston Street
Smithfield, NC 27577
 
Mailing Address:
207 E Johnston St
Smithfield, NC 27577
 
Phone: 919-989-5100
Fax: 919-989-5416
Home
Online Services
Departments
Waste and Recycling
County Holiday Schedule
County Locations
What's New
News and Events
GIS
Jobs
Search
Site Map
Time and Weather
FAQs
Contact Us
Frequently Asked Questions
Home
The default view (Home and Entire Site categories) show a complete list of all FAQs available on the web site. To view the questions for a particular department only, select a department from the drop-down list below:


 
Q: What are the tax office hours?
A: Monday through Friday 8:00 am to 5:00 pm
Q: What days and hours are County offices open?
A: Most County offices operate from 8:00 a.m. to 5:00 p.m., Monday through Friday.
Q: What town is the county seat?
A: Smithfield.
Q: Who would I call about the public transit (bus) system?
A: JCATS provides transportation in Johnston County, and out of Johnston County for a negligible fee. You can find more information by clicking HERE.
Q: How many towns are in Johnston County?
A: There are 10 towns in Johnston County, and the county seat is Smithfield.
Q: Where is the Animal Shelter and Pet Adoption Center located?
A: The Animal Shelter and Pet Adoption Center is located at 1320 N Brightleaf Blvd, Smithfield, NC.
Q: How much land do I need to build a house?
A: There is no minimum lot size for building a house as long as you can meet the setbacks from property lines. A single wide mobile home is the only structure requiring 1 acre.
Q: What Johnston County town is the newest?
A: Wilson's Mills is Johnston County's newest town. It was officially established within the last five years.
Q: How do I adopt a pet?
A: Want to adopt a pet? Here is the information you need to know.
Q: I want to subdivide my property. What do I need to do?
A: You need to check with Environmental Health to make sure the property will perk and if so then contact a surveyor of your choice to subdivide the property. Notice: You have to have at least 2 acres (with well water) in order to subdivide and 1.33 acres (with county water) in order to subdivide.
Q: What are the setbacks for structures?
A: Setbacks are based on location/street where the property is located. Contact the Planning Department at 989-5150.
Q: Where does the garbage go?
A: After being picked up, trash is taken to the County Landfill.
Q: What are the Johnston County Animal Laws?
A: To learn about these laws, please visit the Animal Laws Page.
Q: What is the historical significance of Bentonville?
A: The last major Civil War battle was fought in Johnston County at Bentonville.
Q: Why can I put a doublewide on less than an acre but not a singlewide when a singlewide is smaller?
A: When our ordinance changed in 2000 this was a recommendation from the Board of Commissioners. The purpose is to keep the area/property from looking like mobile home parks on road front lots.
Q: Where did the name 'Johnston' come from?
A: Johnston County was named after Governor Gabriel Johnston, and was officially founded in 1746.
Q: What are the setbacks for fences or trees?
A: There are no setbacks for fences or trees. We advise the public not to put them right on the property line just in case there is confusion as to where the actual property line is. We recommend 1-2 feet off property lines but the County cannot enforce that.
Q: What do I need to do to get a perk test done?
A: Contact Environmental Health at 989-5180.
Q: How can I help the environment in Johnston County?
A: There are 12 places, called recycling centers or convenience centers, in Johnston County where you can put your old soda cans, plastic bottles, glass jars, and newspapers so they can be used again to make new things. Recycling your trash helps reduce the size of the landfill and save the environment.
Q: How many schools are in Johnston County, and how many students attend them?
A: There are 14 elementary, 7 middle, and 5 senior high schools in Johnston County. There are around 17,500 students attending these schools.
Q: I would like to put a mobile home (or another livable residence) on my property where my house is located now.
A: Our ordinance does not allow more than one residence per tract of land. Either the existing home must be removed or the land must be subdivided.
Q: What can I do about my neighbor who doesn't cut their grass?
A: The County does not have anything in our ordinance related to grass cutting. Our Zoning Enforcement Officers send out letters to property owners advising them to cut their grass, however, we cannot enforce it.
Q: What can I do about my neighbor's trees that have grown over onto my property line or that were planted on my property?
A: This is a legal matter that needs to be handled between the 2 property owners; the County does not handle issues such as these.
Q: How can I find out if my property is in a flood plain?
A: Contact the Planning Department at 989-5150.
Q: Can you put fuel in my plane?
A: YES. Name and hangar #, TD or location of airplane (MARS, Sparkchasers, D&S, etc)
Q: What are the hours of operation for the airport?
A: The airport is open Mon – Fri 7:00AM – 7:00PM, Weekends 8:00AM to 6:00PM
Q: Do you have Mobile Aircraft Repairs/ Sparkchasers/ D&S phone number?
A: Yes, 934-5468, 934-1654, 938-4082.
Q: How much is your airplane fuel?
A: This will change with every load – there is no definite answer to that question. Right now 100 LL cash $4.21, credit $4.27 JetA with additive cash $3.50, credit $3.56. All tax included.
Q: Can I go from JNX to Florida (anywhere in the US)?
A: No, we do not have commuter flights – only private charter (on small planes through JNX Flight)
Q: What is the *@@#$*& plane doing over my house?
A: We can’t tell because we are uncontrolled airspace. We would need a tail number of the plane and maybe we could talk to the pilot on the intercom.
Q: Where can I learn to fly?
A: JNX Flight School next door – 938-4569
Q: Do you rent airplanes?
A: No, but JNX flight does.
Q: How can I get a rental car?
A: Call Thrifty car rental in Clayton – 550-5151 or Enterprise 938-2562.
Q: When is your next Airport Day/Open House?
A: September 8, 2007, EAA flights for kids 8 -17 years. A parent or guardian has to be present to sign.
Q: How Do I Register To Vote?
A: You must be a resident of Johnston County and follow the instructions on our how to register to vote page.
Q: How can I check my voter registration?
A: You can check your voter registration HERE.
Q: How can I find my polling location?
A: You can find your polling location HERE.
Q: Are permits required for a swimming pool?
A: Yes. All pools, whether inground or above ground require a permit for the pool, plumbing and electrical. The plumbing permit will usually only apply to an inground pool.
Q: Am I required to obtain a permit for a fence?
A: If the height of the fence is greate than 6 feet, a building permit is required.
Q: What does a building permit cost?
A: The permit cost schedule may be found by clicking here.
Q: Is there a building permit application that I must submit with my plans?
A: Yes. A list of the forms available are listed here.
Q: Am I required to have a handicap accessible toilet in my business?
A: Yes. All toilets and bathrooms must meet the accessibility requirements of Vol. IC of the NC Accessibility code. Toilet rooms in private offices must be adaptable. That means that all features of accessibility must be there except for the grab bars. The blocking for the grab bars must be installed at the time of construction.
Q: Do I need to obtain a permit to finish my upstairs bonus room?
A: Yes, you will need to submit permit application and 2 sets a plans showing how the room will be finish.
Q: Can I apply for a permit over the phone?
A: No, you will need to complete the proper application and submit it along with structural plans, if necessary.
Q: How are child support payments disbursed?
A: Paper checks are slowly being eliminated. Payments are loaded onto a debit card known as the NC KidsCard. Clients may also choose to receive payments by direct deposit.
Q: Who do I contact if I have questions about my NC KidsCard?
A: The customer service number for NC KidsCard is 1-866-834-1120.
Q: Has a payment been made by the non-custodial parent?
A: The answer can be found by calling customer service toll free at 1-800-992-9457.
Q: Can I change my address on file with the child support office?
A: The answer can be found by calling customer service toll free at 1-800-992-9457.
Q: When is my child support court date?
A: The answer can be found by calling customer service toll free at 1-800-992-9457.
Q: Has the non-custodial parent been served for court?
A: The answer can be found by calling customer service toll free at 1-800-992-9457.
Q: How is paternity testing done and what is the cost?
A: The answer can be found by calling customer service toll free at 1-800-992-9457.
Q: How much child support do I owe?
A: The answer can be found by calling customer service toll free at 1-800-992-9457.
Q: How do I change my child support direct deposit account?
A: The answer can be found by calling customer service toll free at 1-800-992-9457.
Q: What is the Johnston County Child Support fax number?
A: 919-989-5627
Q: Where can I get more information about child support without calling?
A: A tremendous amount of information and application forms can be found on the NC Child Support website: www.ncchildsupport.com Users must register on line as ; parents, employers, or child support workers.
Q: Where can I find the Court Schedule for Johnston County?
A: The Johnston County Court Calendars and Schedules can be accessed from HERE.
Q: Do you offer passport creation at the Clerk of Court office?
A: Yes, it costs $67 to the state department, and a $30 processing fee to the clerk of court, for a total of $97.
Q: How long will it take to recieve my passport?
A: 10-12 weeks is normal at this time. You can expedite the process with an additional $60 fee to the state department, and receive your passport in 2 weeks.
Q: Can you postpone a case in court?
A: No, you must go to the District Attorney's Office for that.
Q: Will I get my cash bond back?
A: Yes, as long as the defendant appears in court.
Q: What incentives does the County offer to businesses looking to locate or relocate to Johnston County?
A: The Johnston County Economic Development Office can offer potential development assistance to industries on the local and state levels. Further information can be found on the Economic Development website.
Q: Are there any available vacant Industrial buildings for lease or sale?
A: A current list of available buildings can be found at Economic Development .
Q: Where can I review current demographic information about Johnston County?
A: Demographic information related to Johnston County can be reviewed by going to Economic Development .
Q: When does hurricane season begin?
A: Hurricane begins June 1st and lasts until November 30th.
Q: Who may purchase a flood insurance policy?
A: Flood insurance is available to all owners of insurable property in a community participating in the National Flood Insurance Program. Owners and renters may insure their personal property against flood loss. Builders of buildings in the course of construction, condominium associations, and owners of residential condominium units in participating communities all may purchase flood insurance.
Q: What happens if a community does not participate in the National Flood Insurance Program?
A: If a community does not participate, flood insurance will not be available for that area.
Q: What communities in Johnston County participate in the National Flood Insurance Program?
A: Participants include Johnston County, Town of Benson, Town of Clayton, Town of Kenly, Town of Princeton, Town of Selma, Town of Four Oaks, and Town of Smithfield.

All other towns do not.
Q: What is the EMS subscription program?
A: The subscription program covers uninsured, out of pocket expense for emergency calls and is a one time, annual donation regardless of the number of emergency calls to your household.
Q: Who can participate in the EMS subscription program?
A: All residents of Johnston County may participate.

To ensure coverage, complete an application and return it by July 31st.
Q: Does my subscription cover ambulance service provided by private ambulance providers?
A: No, the subscription and fee program pertains to Johnston County EMS and rescue squads only.
Q: What is the EMS Subscription money going to be used for?
A: In general, the revenues from subscriptions and ambulance fees will go toward the operation cost of each squad. In some cases, a portion may be used to pay daytime personnel.
Q: When does my EMS Subscription coverage begin and when does it end?
A: If you join on or before July 1st your coverage period is July 1-June 30 of the following year. If you join after July 1st, your subscription will be effective from the date this application and your check is received in the office through June 30th of the following year.
Q: Who is covered by my EMS subscription?
A: Immediate members living in the household are covered under one subscription.
Q: How can I get additional information on the EMS subscription program?
A: Contact your local rescue squad or call 919-989-5050.
Q: Who do I call for information regarding my ambulance bill?
A: If your bill is for service incurred after July 1, 2000, contact EMS Management & Consultants at 1-800-814-5339.

For service prior to July 1, 2000, contact Johnston County EMS at 919-989-5050.
Q: Where can I obtain a burning permit?
A: For current locations contact the North Carolina Forestry office at 919-989-1925 or the Fire Marshal's office at 919-989-5050.

Town residents should contact their local fire department for burning permits.
Q: Is there a cost for a burning permit?
A: There is no cost for this permit.
Q: How long is a burning permit good for?
A: North Carolina Forest Service issues the permits for up to 30 days. However, this may vary within the city limits.
Q: How do I report illegal burning?
A: You may contact your nearest law enforcement agency or the Johnston County Sheriff's Department at 919-989-5010.
Q: What can legally be burned?
A: Natural vegetation under six inches in diameter that originates on your property.

IT IS ILLEGAL TO BURN GARBAGE, TIRES, BUILDING MATERIALS, HOUSEHOLD AND AGRICULTURAL CHEMICALS.
Q: How do I locate a property in Mapclick?
A: Open Mapclick, then click Locate, then click Address, or owner name, tax number, map book page, NC PIN, or even the deed book and page number.
Q: Where do I find the definitions for the Soil abbreviations?
A: That can be found on our website, HERE.
Q: Where can I find Zoning abbreviation information?
A: That is located HERE.
Q: Where can I find current appraisal information for property sales?
A: In Mapclick, click on Query, then click Single Parcel Tax Query, and then click on the parcel you have located to see the information displayed to the right.
Q: Can I buy a non-custom county map showing either subdivisions or various cities within the county?
A: Yes, the cost is $15 per map, regardless of size.
Q: Why can't I print from Mapclick?
A: This could be due to a pop-up blocker, hold down CTRL as you click on the print option you have decided on, if the window with the .pdf file still does not appear, first try turning off all pop-up blockers temporarily, or ask your computer technichian for help. Another likely cause is not having Adobe Reader installed. Please confirm it is installed, if it is not, proceed to www.adobe.com to download a free copy. You can also try to print it as a html file, which may allow you to print without the need for having Adobe.
Q: Can I get downloads of the shapefiles in Mapclick?
A: Yes, they are found HERE.
Q: Can I have a custom wall map of the county made?
A: Yes, our services are $45 per hour, $15 for the printing itself. We offer maps in the following sizes: 8 1/2 x 11, 11 x 17, 18 x 24, 24 x 36, 36 x 48, 42+
Q: Do you offer older Aerial photography of the county?
A: We have some digital aerial photography in our office from 1986, 1995, 2001, and 2005. We are unable to reproduce these images.
Q: What are the operating hours of the Health Department?
A: The Health Department is open Monday through Thursday from 8:00 A.M. to 6:00 P.M., Friday from 8:00 A.M. to 5:00 P.M., and every fourth Wednesday 8:00 A.M. to 5:00 P.M. Please remember to check the county holiday schedule for days when the department will be closed.
Q: Do I have to schedule an appointment to be seen at the Health Department?
A: Yes. Appointments are available from 8:00 A.M.-5:00 P.M. To schedule an appointment, call us at (919)989-5200.
Q: Who is eligible to be seen at the Health Department?
A: Residents of Johnston County.
Q: Is there a Dental Clinic at the Health Department?
A: No, there is not.
Q: How much will we have to pay?
A: Some services are income based; others are free; still many others are a set charge. For more information about payment, you can call 989-5200 to get more information on a particular service. For income based services, documentation of income must be provided for the previous 5 weeks, if possible.
Q: What type of insurance does the Health Department accept?
A: Medicaid and Medicare are acceptable insurances. We also accept the Medicare Advantage plans such as Humana, Wellcare and Advantra. Patients should ask their insurance company if the Health Department is a covered provider.
Q: What is the staffing for the Health Department?
A: The Health Department employs: nurses, nurse practitioners, physicians, physician assistants, secretaries, laboratory technicians, nutritionists, health educators, environmentalists, social workers and administrators.
Q: Can I receive immunizations for my child at the Health Department? What immunizations are offered by the Health Department?
A: The Health Department offers all required immunizations prior to a child entering school at no cost. The immunizations clinic held at the Health Department is by appointment. However, an immunization walk-in clinic is held at the Clayton Civitan building on the 2nd and 4th Wednesdays of the month from 8:30 A.M. until 11:00 A.M. The parent is required to have an up-to-date immunization record, insurance card or Medicaid and proof of identity (either a driver's license or other picture I.D.).
Q: What immunizations are available for adults?
A: The Health Department offers immunizations for travel. Adults may receive a tetanus vaccine that is recommended every 10 years for adults. The Flu vaccine is available from October through March.
Q: What services are available for sick children and adults?
A: The Health Department is a preventive and medical operating facility. However, in order to accomodate patients, you must call for an appointment in Child Health or Primary Care and the program manager will establish the urgent care needs of the call if you are an established patient of the Health Department.
Q: What is the WIC program and how does one qualify?
A: The Women's, Infant's and Children's program is a federally funded program providing nutritional food supplements for pregnant women and their children from birth to five years of age. Participants are eligible based on nutritional need and income. Income must be verified by salary receipts for everyone working in the home for the last 30 days. A Medicaid card is proof of income. Additional information for WIC services include: proof of residency and identity such as a driver's license, birth certificate, picture I.D., work or home information with a valid address.
Q: How do I apply?
A: You will need to come into the HAPP office and bring social security cards and birth certificates for each person in your household. In some cases, the HAPP office could send someone to your home as a reasonable accomodation. Office hours are 8:00 a.m. to 5:00 p.m. The waiting list is currently closed.
Q: My family is soon to be evicted, can I get help now?
A: Unfortunately no. HAPP does not have emergency subsidy. Applicants are reached by the time and date of application.
Q: What is the difference between Public Housing and Section 8?
A: Public Housing Agencies own and manage the property it leases. Section 8 provides rental assistance but the families rent from private landlords whose housing meets certain standards.
Q: What are the operating hours for obtaining WIC vouchers on "WIC pick-up" days?
A: Smithfield office: 8:00 A.M.-11:45 A.M., 1:00 P.M.-4:00 P.M.: Tuesdays and Thursdays Smithfield office: 8:00 A.M.-11:45 A.M. on Wednesdays Benson satellite office: 2nd Wednesday of the month from 8:30 A.M.-12:00 noon.
Q: How much rental assistance will I receive?
A: The HA determines the amount of assistance based on HUD regulations. This amount is based on the family's income, number of dependents, medical expenses, etc.
Q: What is a Section 8 Voucher?
A: A Section 8 Voucher is a tenant-based housing assistance payment where the applicant/participant finds housing. Participants pay a portion of the rent based on their income and the housing agency pays a portion.
Q: What does a positive Tuberculosis Skin Test mean?
A: It means that there is a possibility that you have been exposed to Tuberculosis (TB) at some point in your life. It does not mean that you have TB or that you are contagious. If a person has a positive TB skin test, there are several other tests that must be performed to confirm the diagnosis. Many people with positive TB skin tests will have a negative chestx-ray and are not contagious at all.
Q: How long do I have to wait for assistance from HAPP?
A: There is no simple answer. Applicants receive assistance according to the time and date they apply. In general, an applicant's wait for assistance may be two years.
Q: Do you screen for Sexually Transmitted Infections?
A: Yes. The test may vary based on your symptoms. We offer appointments daily. It is requested that you call at 8:00 a.m. on the day that you would like to be seen for an appointment.
Q: What is portability?
A: Portability is the ability to transfer your Section 8 voucher from one county to any other county in the USA that administers a Section 8 program.
Q: If I have rental property and would like to rent through HAPP, what do I do?
A: You may call the HAPP office and we will list the property for you. When a participating family is interested in renting your unit, they will contact you an ask you to complete a Request For Tenancy Approval. When RFTA is submitted to the HAPP office, someone will contact you to schedule an inspection. For more information, contact the HAPP office at 919-989-5070.
Q: What are my obligations as a landlord under the Section 8 program?
A: The role of the landlord in the voucher program is to provide decent,safe, and sanitary housing to the tenant at a reasonable rent. The dwelling must pass the program's housing quality standards and maintains those standards as long as the owner receives housing assistance payments. In addition, the landlord is expected to provide the services agreed to as part of the lease signed with the tenant and the contract signed with the HA.
Q: I have a landlord who is willing to rent to me under the Section 8 program, can I get a voucher immediately?
A: No. We are required to provide assistance to families on the waiting list by time and date of application.
Q: How can I find out what vaccines I need for travel?
A: Many people from the community, including other physicians, contact the Health Department for information about foreign travel. We are glad to assist you by reviewing your vaccination record and informing you which vaccines may be necessary for your trip. We can discuss this information with you by calling or scheduling an appointment.
Q: What are the office hours of the Human Resources Department?
A: The Human Resources Department is open from 8:00 am-5:00 pm Monday-Friday.
Q: Where do I apply for positions with the Sheriff's Office?
A: Applications for these positions are only available in the Sheriff's Office.
Q: Where do I obtain a work permit?
A: To obtain a work permit, please contact the NC Department of Labor.
Q: Do I have to be a Johnston County resident or US Citizen to become employed by Johnston County?
A: Johnston County residency is not required. Non-US citizens must be able to work legally in this country and present documents verifying immigration status.
Q: What if I do not have a computer?
A: Computers and free internet access are available for you to apply for County jobs. Locations include Public Library branches or Johnston County HR Department located at 204 S. Second Street, Smithfield. You may also apply for County positions at the Employment Security Commission.
Q: I have forgotten my password for my online account. How can I log in to my account?
A: You can click on the “I Forgot My Password” link. Enter your email address and click the send button. Your User ID and password will be emailed to you.
Q: Am I required to submit a separate application for each job I want to apply for, or may I submit only one and be considered for all jobs for which I am eligible?
A: You must submit a separate online application for each position for which you would like to be considered.
Q: How often are new positions posted on the Johnston County website?
A: New positions are posted as they become available, usually several times a week. If you do not want to miss out on the latest postings, we suggest that you check our website weekly or fill-out a job interest card.
Q: What if I need help applying?
A: For assistance applying for Johnston County vacancies, please contact the Johnston County Human Resources at (919) 938-4700.
Q: How long do employment opportunities remain posted on the site?
A: Job postings remain on the site until the closing date which is at least five business days from the date of issue.
Q: What does it mean when a vacancy states the Closing Date is “continuous”?
A: A continuous closing date means that the vacancy does not have a closing date. Applications will be reviewed as received until the position is filled.
Q: How do I find out if a position is still available?
A: The Johnston County Employment web page is updated regularly. If the position for which you submitted your application is not listed, it is no longer available.
Q: I just found out about a vacancy that closed yesterday. May I still submit an application?
A: Johnston County cannot accept applications submitted past the official closing date listed on the vacancy announcement.
Q: Do I have to complete the “work history” section of my application? Can I just submit my resume?
A: You must complete all mandatory sections of the online application, including the work history section of the application, in order for your application to receive further consideration.
Q: How are applications assessed?
A: All applicants are assessed relative to the qualifications listed on the job posting. Only those applicants who meet the stated qualifications are eligible for further consideration. If a pre-employment test is required, you will be contacted for an appointment. Meeting the minimum qualifications of the posting does not automatically mean that you will be referred for the position posted as all applicants are assessed on a competitive basis.
Q: How will I be notified if I am to be interviewed?
A: The hiring manager from the department will contact you to arrange an interview.
Q: How will I be notified if I am not selected for an interview?
A: You may choose, as part of the application process, to receive an e-mail notice or a letter by mail about your referral status.
Q: Can I be automatically notified of vacancy announcements?
A: Yes. You can fill-out a job interest card for any position you are interested in under the Job Descriptions link.
Q: Why do I need a Land Use Permit?
A: We need to look at certain aspects of your project to insure that things like setbacks, flood plain, zoning, proposed use, and 911 address are taken care of before you proceed to other permitting agencies.
Q: Is there a water line in front of my house? Do I have to connect to it?
A: You can find more information about water lines and their related policies from the Johnston County Public Utilities Department. You can also call the Public Utilities department at 919-989-5075.
Q: For what purposes can I use my property?
A: The Planning Department publishes the Development Ordinance that lists the allowed uses of land. Please see the Ordinance. If you still have questions or need further information, please feel free to contact the Planning Department directly.
Q: What is the zoning of my piece of property?
A: You can find the zoning of your property by using our GIS interface. This interface is available on the web at www.johnstonnc.com/gis. From the Internet GIS Application, you can locate your parcel, and then query the zoning information. Or, alternatively, you can stop by the Planning Office.
Q: What do permits cost?
A: Planning Department Fees are listed on the web site at http://www.johnstonnc.com/files/planning/feechart.pdf. These are the fees associated with the Planning Office. Building Inspections and Environmental Health each have separate fee schedules.
Q: Is my property in a flood plain?
A: Because of the potential liability this question poses, we ask that you come in to the Planning Office and point the property out to us on our flood plain map. We will check your property for flood plain proximity when writing a permit.
Q: What does being in the flood plain mean?
A: Johnston County participates in the FEMA and FIRM programs. If you wish to build in the flood plain, there are certain building codes that must be met to ensure your safety. You should check with the Flood Plain Administrator for more information. Being in the flood plain means that there is a one percent chance that your property will be innundated (flooded) in any given year.
Q: I want to develop my land. What do I need to do?
A: The Development Ordinance lists what is required in developing land. Please also see the section in the Ordinance about subdividing property. Please feel free to contact the Planning Department directly with questions.
Q: I want to build a fence. How close to the property line can I put it?
A: Johnston County does not have a set back requirement for fences. We recommend, however, that you make sure that the fence is completely within your side of the property line.
Q: Is it mandatory that I sign up for a tap?
A: No. Participation in the project is strictly voluntary. Residences and businesses constructed after water mains are in place may be required to connect, if 350 ft. from the water main.
Q: Do I have to abandon my existing well if I sign up for water service?
A: No. You may sign up for water service and keep your well. However, in order to keep your well, your indoor plumbing must be disconnected from the well. Outside hydrants can remain on the well--consult your plumber. You may wish to contact the Johnston County Inspections Department for more information about this requirement.
Q: Why must I pay $600 now instead of the $150 rate offered early in the process?
A: The District offers an incentive rate of $150 during the formation of each district. The number of taps purchased at this price is used to calculate the capital cost and economic feasibility of construction of a water system. From the end of the incentive fee period until construction is complete, individuals who desire service must pay $600 -- the actual cost of a water tap. After project construction is completed, the cost will revert to the standard County rate of $1,355 (currently).
Q: Why doesn't my road have a water line?
A: Sufficient interest has not been shown. Interested property owners on your road can sign a petition for water service which will cost $600 per tap.
Q: Is the tap fee all I will have to pay?
A: No. Additional expenses you will incur include the piping connection from your plumbing to the meter at the road right-of-way, a plumbing inspection fee, and possibly an account deposit. If a water line is installed adjacent to your property and water is available in that line, the County will notify you by mail to let you know that you can connect. First, visit the Utilities office and set up your account for billing. When setting up the account, a $50 deposit or letter of credit from another utility is required (for example, Progress Energy). Secondly, visit the Johnston County Inspections Department to apply for a plumbing permit (current cost is $31). You are responsible for the cost of the installation of the piping and plumbing from the tap to your residence. If a water line is not installed adjacent to your property, your tap fee would be refunded to you, or you may leave it on deposit to qualify for service in the future when a main is installed.
Q: If water lines are not currently proposed to go in my subdivision or road, how do I qualify for a line extension?
A: You may contact your neighbors and inform them about the plans for water in your area. Get as many neighbors interested and signed up as possible. Once you have sufficient interest in the area, the extension to serve your subdivision, road, or street will be considered with other project additions on a first-come, first-served basis, depending on the availability of funds.
Q: Do I have to live on a state-maintained road to have water installed on my road?
A: No. As long as there is sufficient interest, service can be provided on a non-state-maintained road. All landowners along any private road must grant the district a Utility Easement to construct, operate, and maintain the pipeline in order for an extension to be possible.
Q: Can I purchase a tap for a lot without a building or a residence on it?
A: Yes. If you do not plan to use the water for at least seven or more years, it may not be economically feasible for you to purchase a tap. Once water is available at the property, you will be notified and you will begin paying a base monthly bill whether you have connected to the system or not. If you postpone connection for several years, you would benefit by saving your money during those years and paying the County's standard rate of $1,355 (currently) at the time you desire water service.
Q: Will you run a water line up a long path for one residence?
A: No. The water line will be installed at the right-of-way of the road. The resident will be responsible for having the plumbing installed from the tap to the residence.
Q: When does my water bill start?
A: When water is available at your property, you will be notified by mail. You will begin receiving a monthly bill in the next billing cycle. This could be as long as 45 days after notification of water availability.
Q: My water is currently provided by a privately supplied water system. May I pay the tap fee and use county water instead?
A: Usually, no. Service could be provided only if a written waiver is provided to the district by your current supplier.
Q: How much will my water bill be?
A: It depends upon whether you begin using water immediately or not. If you have not had your plumbing installed from the tap to your residence and you are not using water, you will only be responsible for the base monthly bill. The minimum base rate is currently $15 per month. Once your plumbing is installed and you begin using water, you will pay the base monthly bill plus a usage fee per 1,000 gallons.
Q: Once I sign up, how long will it be until I have water service?
A: It depends on when you sign up during the formation process of the district. The water district development process takes between three and four years. If you sign up during the incentive fee canvassing period, you can anticipate water in your area in three to four years. If you sign up in the construction phase, you may have water service within a year or so. If you purchase a tap near completion of construction, service could be available in a few weeks. After completion of the project, you may still tap into the district water system if there is a water line on your road. Under normal circumstances, your water tap would be installed within 15 business days.
Q: Will there be fire hydrants, and, if so, will this affect my homeowners insurance?
A: It is possible, but not guaranteed, that you will have a fire hydrant close to your property. The amount of reduction in your insurance premium, if any, will depend on the proximity of your residence to a fire hydrant, the "rating" of your fire department, and the policies of your insurance underwriter. Fire hydrants will only operate on 6-inch or greater water lines.
Q: Where does the water come from? Is it safe?
A: The water originates from the Neuse River at Wilson's Mills. After intake, the water undergoes a state-of-the-art process of clarification, filtration, and disinfection. Quality is monitored 24-hours-a-day. In the event that U.S. Environmental Protection Agency (EPA) criteria are not achieved, a public notice must be issued. On occasion, our water supply might require supplementing from the supplies of the Town of Smithfield, City of Dunn, or Harnett County.
Q: How much is the base monthly bill?
A: The amount of the base monthly bill depends on the size of your service tap.
Q: What are the Public Utilities Office hours?
A: Monday through Friday 8:00 a.m. until 5:00 p.m. For Holiday closings, please see the Johnston County Holiday Schedule on the County Website at www.johnstonnc.com.
Q: What is the Public Utilities phone number and fax number?
A: If you are calling concerning a utility account, the phone number is (919)989-5075 and the fax number is (919)934-0256. If calling after 5:00 P.M., on weekends or holidays please call the after hours phone number (919) 989-5056.
Q: Can I get information on an estate, will, or divorce decree in your office?
A: No, that information is in the Clerk of Superior Court.
Q: How do I establish service for water?
A: Complete an application for utility service, pay an application fee and pay a deposit. The deposit can be waived if a letter of credit from another utility company can be provided. The letter of credit must be for the most recent 12-month period and indicate no delinquency in payments.
Q: Can I start water service and the application and deposit be billed on my first bill?
A: No-all fees must be paid before service will be started.
Q: Are all records in your office public?
A: Yes, all records are public.
Q: What are the fees for recording documents?
A: Recordings are $14.00 for the 1st page and $3.00 for each additional page.
Q: How can I change the name on my account because of marriage/death?
A: We will require written notification for a name change provided that the account has your original name on the original application.
Q: Where is the Public Utilities office located?
A: The Public Utilities office is located in the Land Use Center at 1309 East Market Street, Smithfield, North Carolina. From the Clayton area, take 70 Business east into Smithfield-cross the Neuse River-pass the Johnston County Courthouse and the Land Use Center is in the next block. It is located on the left between the Public Library and the Ava Gardner Museum. From I-95 exit 95, take 70 Business west to 309 East Market Street.
Q: Can the Register of Deeds add or delete names from a deed?
A: No. A deed is a legal document establishing property ownership. The Register of Deeds and staff are prohibited by the state of North Carolina from practicing law.
Q: If I was born in another county, can I get a Birth Certificate in Johnston County?
A: No, you have to get your birth certificate in the county you were born in, or at the State Office of Vital Records in Raleigh.
Q: What utilities do you provide and will I be a Johnston County Public Utilities customer?
A: Johnston County Public Utilities provides water service to the rural areas of the county. We also provide sewer service in the Cleveland, East Clayton and Wilson's Mills area but very few are residential. If your address is within the city limits of any town, you will need to contact the town for additional information. You may provide our office with the physical address of the property for a determination. We also provide a Landfill and Convenience Sites for disposal of garbage.
Q: Once I complete the application and pay all fees, when will water be cut on?
A: Once the completed application, application fee and deposit are received in the Public Utilities office, the water will be connected the following business day, provided that a new service connection is not required. Otherwise, service may be provided within ten to twelve business days.
Q: What if I was adopted?
A: All adoptions are held in the State Office of VItal Records in Raleigh.
Q: What is the charge to obtain a Birth Certificate?
A: All certified copies are $10.00 each. Uncertified copies are $.10 each.
Q: I am divorced--how can I change the name on the account?
A: If both names are on the account, we will require written documentation to change the name.
Q: My online payment has failed due to error 12. What does this mean?
A: This means that requested credit card information does not match the credit card's banking information. Typically either the expiration date, the CVA--3 digits from the back of the credit card or the account holder's name does not match exactly as it appears on the card.
Q: How do I know that my sensitive information is protected?
A: You may request that your sensitive information, such as a Social Security number be removed from documents displayed online. According to NC General Statute, you must notify the Register of Deeds office if you wish for your information to be redacted.
Q: How do I get a copy of my loved one's Death Certificate?
A: If a person died in Johnston County, our office has it on file.
Q: My online payment has failed due to error 99. What does this mean?
A: An error 99 indicates that the online payment system is down for maintenance. Please try the payment process again later.
Q: Can I get an adjustment to my bill for a leak?
A: Johnston County Public Utilities does have a policy for making adjustments to your bill. Since you are billed a month after the usage, we will need to determine when the high water usage will be billed. The customer should also take into consideration that only one adjustment per year may be made. The water bill will be reduced by 50% of the amount in which it exceeds one and one-half times the average water bill for the preceding six months normal usage.
Q: Will I find my loved one's Death Certificate in Johnston County if they died outside of Johnston County?
A: No. All Death Certificates are registered in the County and State in which the deceased died.
Q: What is the charge to obtain a Death Certificate?
A: All certified copies are $10.00. Uncertified copies are $.10. **Military gets one free copy**
Q: Why is my consumption the same each month and always shows even gallons?
A: We round down to the nearest thousand gallons.
Q: I never see anyone reading my meter, do you estimate meter readings?
A: Meter readings are taken using an automatic meter reading system. "Public Utilities" vehicles with a special radio receiver drive by and readings are recorded using low frequency radio sensors on the meters.
Q: How much are marriage licenses?
A: $51.00 (cash or credit)
Q: What do I need to bring to obtain a marriage license?
A: Both the bride and groom must appear in our office, along with a valid photo ID and Social Security card. If you are not eligible for a Social Security card you may sign an affidavit.
Q: I am not receiving utility bills. What should I do?
A: Contact the Public Utilities office, verify the billing address and we can advise of any mail returned. We require the Postal Service to return any undeliverable mail back to the Public Utilities office where it is documented. We research the name and attempt to re-mail bills. If the billing address is correct, you will need to contact your local post office.
Q: How can I view my utility account online?
A: This information is available online at www.johnstonnc.com/paywaterbill. Under "step by step instructions," click on "pay the exact amount of an existing utility bill." Click on "Utility Bills." Enter the name exactly as it appears on your utility bill in all capital letters or your customer number. You can now view your utility account online. You may click on the link under service code to view consumption over the last 12 months and see a bar graph of the usage. Click on "View/Pay bills" to view the past 12 months' bill.
Q: How long is my marriage license valid?
A: Licenses are valid for 60 days.
Q: Do we have to get married in Johnston County?
A: No, you can get married in any county in North Carolina.
Q: I have sold my home and have not connected to the water tap. I am continuing to receive the $15 per month flat charge. How can I stop the billing?
A: Call our office with the closing date and the new property owner's name. When the GIS and Register of Deeds information is updated, we will stop the billing and mail future bills to the new property owner.
Q: How can I get rid of a pink residue around my sink and tub?
A: When the water contacts air sometimes bacteria can grow. The fixtures and surfaces should be cleaned with a cleaner containing bleach.
Q: Is this where I get my Notary Public certificate?
A: Yes, you get your certificate here after you take your oath. All information is sent to our office directly from the Secretary of State.
Q: What is the charge for filing my Military Discharge?
A: There is no charge.
Q: Can you locate the utility lines in my yard?
A: No--we can only locate the water lines within the public road right-of-way. You can call NC-One Call at 800-632-4949 and request that all lines be located.
Q: What is the cost of a water tap?
A: If Johnston County water is available to your property, the cost of the water tap will include an assessment fee, tap fee, meter fee, application fee and deposit. The charges are established each year by the Board of Commissioners with the adoption of the annual budget. The rates are online under Public Utilities, Water and Sewer Policies.
Q: Are Military Discharges made availiable to the public?
A: No. Discharges are not available for public viewing.
Q: Is there a fee for getting a certified copy of my military discharge?
A: No, there is no fee for a certified copy.
Q: Can I allow someone else to apply for service for me?
A: You do not necessarily need to come into our office to apply. The application is located online at www.johnstonnc.com/publicutilities or you may call our office and an application will be faxed to you. The completed application may be faxed back to our office and any fees may be paid by credit card over the telephone.
Q: Can I apply for service over the telephone?
A: No, however the application form is located on the web site and may be faxed into our office. Any fees may be paid with a credit card by phone.
Q: What do I need to bring to get a certified copy of a birth, death, or marriage certificate?
A: You will need to bring a valid photo ID. In addition only your self, spouse, brother/sister, child/grandchild, parent/step-parent, grandparent, or an authorized agent, attorney or legal representative of any of the above persons listed will be allowed to obtain a certified copy of any vital record
Q: Can I transfer service to another address?
A: No. An application for utility service must be completed for each address. An application fee and deposit must be provided.
Q: When are property taxes due?
A: Property taxes are due and payable on September 1st of each year. The taxpayer has thru the following January 5th to pay without penalty or interest. Interest begins on January 6th and is 2% for the first month and 3/4% for each month thereafter.
Q: What is Personal Property?
A: Personal Property consists of:

  • Boats and motors
  • Jet skis
  • Mobile homes
  • Aircraft (including hot air balloons and gliders)
  • Trucks
  • Trailers
  • Campers
  • Motorcycles
  • Golf Carts
Q: What if I don't receive a tax bill?
A: A bill is generated and mailed for payment each year. You are responsible for payment even if you do not receive the bill.

There are three common reasons for not receiving a bill:

  1. We do not have your correct address. Please make sure that you keep your address information current.
  2. Your tax bill was lost in the mail.
  3. If your property was purchased after January 1, the bill goes to the owner as of the first of the year.
Q: When do I need to list personal property?
A: We begin listing personal property on January 2nd. The last day to list or postmark the listing form is January 31st.
Q: If I still own the same personal property as I listed last year, do I still need to list?
A: Yes, personal property has to be listed each year.
Q: What qualifications must I meet in order to receive a tax exemption for the elderly or disabled?
A: You must:
  • Be at least 65 years of age on January 1st or totally and permanently disabled,
  • Have an income* for the preceding calendar year of not more than $25,000, and
  • Reside on the property.

*For married applicants residing with their spouses, the income of both spouses must be included, whether or not the property is in both names.
Q: How is my monthly bill calculated?
A: The monthly bill includes a minimum charge (does not include any water) and a charge for each 1,000 gallons of water used. The water usage is determined by meter readings. The rate is established by the Board of County Commissioners and is posted on the Johnston County website under Water and Sewer Policies.
Q: When do I let you know that I have sold my personal property?
A: This can be reported during the listing period.
Q: When will I receive the bill for my personal property?
A: Bills are usually mailed in August of each year.
Q: How and when may I appeal the value of my personal property?
A: All appeals must be in writing to the Johnston County Tax Assessor, P.O. Box 368, Smithfield, NC 27577 within 30 days of the bill date.
Q: What is my utility account balance?
A: You may access your account balance online at www.johnstonnc.com by clicking on "County Departments" and "Public Utilities." You are also mailed an invoice every month which indicates your account balance.
Q: I have started a new business in Johnston County. When and where do I need to list?
A: All listing must be done between January 2nd and postmarked no later than January 31st. You may come by our office which is located in the Johnston County Courthouse, 207 E. Johnston Street, Smithfield, North Carolina, or call 919-989-5130 for more information.
Q: May I get an extension on listing my business personal property?
A: Yes. You will need to write a letter between January 1st and January 31st of the tax year requesting an extension to file your listing. Extensions may be granted until April 15th of the tax year.
Q: What does the real estate assessed value represent?
A: All property, real and personal, shall as far as practical, be appraised or valued at its true value in money as of the effective date of the last countywide reappraisal...the words "true value" shall be interpreted as meaning market value, that is, the price estimated in terms of money at which the property would change hands between a willing buyer and a willing seller, neither being under any compulsion to buy or sell and both having reasonable knowledge of all the uses to which the property is adapted and for which it is capable of being used (N.C.G.S. 105-283).
Q: When was your last revaluation and when can we expect another?
A: Our last revaluation was effective January 1, 2003. The county is on an eight-year revaluation cycle. The next one is scheduled for January 1, 2011.
Q: When should taxes be paid to avoid interest?
A: On or before January 5th.
Q: Why am I getting a bill when I am not connected to County water?
A: When Water Districts were first created, property owners voluntarily purchased water taps for their property and signed a Water User's Agreement. This agreement requires that a monthly flat rate would be billed when water became available to the property whether or not the service is connected to the house or business. The tap which is physically located on the property and any unpaid charges are transferable to any future property owner.
Q: When do I need to let your office know about my new construction?
A: You must list any changes in your real estate during the month of January. You will need to list all new buildings, improvements, and additions along with your cost and the percent complete as of January 1st. Also you need to let us know if you have demolished or removed any improvements.
Q: I do not agree with the value you have on my real property (house and land). When and how do I appeal this value?
A: You may appeal the value of real property during the listing period of January 1 thru January 31 of each year. In addition, you may appeal a real property value within 30 days of receiving a notice of change in real property valuation. A Real Property Appeal form can be printed from the Tax Office section of our website or you may contact the Real Property office at 919-989-5130.
Q: If I receive the elderly/disabled exemption, does that mean I am exempt from paying any taxes?
A: No.
Q: Can you make payment arrangements?
A: Yes, payment arrangements can be made by contacting our collections office at 919-989-5120. The arrangements must be kept in order to avoid collection action.
Q: What is the latest date to pay my bill?
A: For accounts billed on the 10th of each month, the due date is the 25th. For accounts billed on the 25th of each month, the due date is the 10th of the following month.
Q: What are the benefits of receiving the elderly/disabled tax exemption?
A: We will exempt form taxes the first $25,000 or 50% of the qualified assessed value, whichever is greater.
Q: Do I have to reapply every year for the elderly/disabled tax exemption?
A: No, but you do need to notify the Johnston County Tax Assessor's Office if you have any changes that would cause disqualification.
Q: What is the Present Use Value Assessment program?
A: In 1973, the North Carolina Gerneral Assembly enacted legislation enabing county tax departments to consider the value of land based on its current use rather than its market value when assessing for property taxation. The intent of the Present Use Value Assessment program is to provide tax relie to landowners who soundly manage their land to produce an agricutural, horticultural or foresty commodity and to protect these tracts of land from being sold because of higher taxes brought on by appreciating land values and higher market assessments.
Q: How do I apply for the Present Use Valuation program?
A: An application must be made during the regular listing period (Jan. 1 - Jan. 31) or within 30 day of a notice of change in value. An application required due to transfer of the land may be submitted at any time during the calendar year but must be submitted within 60 days of the date of transfer. The application will be reviewed to determine whether the land meets all applicable criteria.

Present Use Valuation applications can be printed from the Tax Office section of our website or you may call 919-989-5130 to receive an application by mail.
Q: What criteria must be met to qualify for the Present Use Valuation program? (Part 1 of 4)
A: There are four requirements that must be met to qualify for the program.

1.OWNERSHIP

You must have owned the property for four full years prior to January 1 of the year the application is first filed. If you received it from a relative, you may qualify immediately if the land was previously in the program. If you live on the property you may also qualify immediately. If you have property already in the program, you can add acquired tracts during the next listing period.
Q: When will my service be disconnected if I do not pay the bill?
A: All accounts with a past-due balance are subject to disconnection the day after the due date.
Q: What criteria must be met to qualify for the Present Use Valuation program? (Part 2 of 4)
A: There are four requirements that must be met to qualify for the program.

2. ACREAGE

At least one tract must meet the minimum acreage requirement of five acres for the horticultural classification, ten acres for the agricultural classification and twenty acres for forestry. These acres represent the minimum requirement of land in actual use for the classification.
Q: What criteria must be met to qualify for the Present Use Valuation program? (Part 3 of 4)
A: There are four requirements that must be met to qualify for the program.

3. INCOME

Property must have produced an average of $1000 of gross income per year for each of the three years preceding January 1 of the year the application is filed. The income requirement is not applicable to forestry applications.
Q: What criteria must be met to qualify for the Present Use Valuation program? (Part 4 of 4)
A: There are four requirements that must be met to qualify for the program.

4. SOUND MANAGEMENT

The property owner must demonstrate a program of production designed to obtain the greatest net return from the land consistent with its conservation and long-term improvement. For forestry application, a copy of an approved forestry management plan is mandatory.
Q: Is there any reason why I would not want to be included in the Present Use Valuation program if I qualify?