Johnston County Customer Service Call Center

Johnston County also provides an additional Call Center to aid with Child Support Issues
Call 1-800-992-9457 for support

This is a 24 hour a day (except Sunday mornings) voice response unit with the toll free number: 1-800-992-9457. Service representatives are available to speak with you Monday through Friday from 7:30 a.m. to 7:30 p.m. Select any option from the voice response unit and then press ""0"".

The voice response unit can answer your questions concerning:

  • The last 4 payments disbursed to a client
  • The last 4 payments posted to a NCP account and the allocation of those payments
  • Balances ordered and owed on IV-D cases
  • Appointments and hearings on IV-D cases
  • The case status of IV-D cases
  • You can request pay histories, payment coupons, and direct deposit authorization forms
  • Telephone number and addresses for local child support offices and clerks of court
  • Service representatives can also process your change of address