Director:
Kim Jernigan
Send E-Mail
Physical Address:
Law Enforcement Center - 3rd Floor
120 S. Third Street
Smithfield, NC 27577
 
Mailing Address:
P.O. Drawer 2275
Smithfield, NC 27577
 
Phone: 919-989-5080
Fax: 919-989-5627
Frequently Asked Questions
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Q: How are child support payments disbursed?
A: Paper checks are slowly being eliminated. Payments are loaded onto a debit card known as the SMIOne. Clients may also choose to receive payments by direct deposit.

Q: Who do I contact if I have questions about my SMIOne card?
A: The customer service number for SMIOnecard is 877-776-9759

Q: Has a payment been made by the non-custodial parent?
A: The answer can be found by calling customer service toll free at 1-800-992-9457.

Q: Can I change my address on file with the child support office?
A: The answer can be found by calling customer service toll free at 1-800-992-9457.

Q: When is my child support court date?
A: The answer can be found by calling customer service toll free at 1-800-992-9457.

Q: Has the non-custodial parent been served for court?
A: The answer can be found by calling customer service toll free at 1-800-992-9457.

Q: How is paternity testing done and what is the cost?
A: The answer can be found by calling customer service toll free at 1-800-992-9457.

Q: How much child support do I owe?
A: The answer can be found by calling customer service toll free at 1-800-992-9457.

Q: How do I change my child support direct deposit account?
A: The answer can be found by calling customer service toll free at 1-800-992-9457.

Q: What is the Johnston County Child Support fax number?
A: 919-989-5627

Q: Where can I get more information about child support without calling?
A: A tremendous amount of information and application forms can be found on the NC Child Support website: https://www.ncchildsupport.com/ecoa/. Users must register on line as parents, employers, or child support workers.