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County 911 Communications Maintains Rare Triple Re-Accreditation Distinction


FOR IMMEDIATE RELEASE: September 18, 2017


JOHNSTON COUNTY E-9-1-1 COMMUNICATIONS
MAINTAINS RARE TRIPLE RE-ACCREDITATION DISTINCTION


Smithfield, North Carolina—September 18, 2017—Johnston County E-9-1-1 Communications has maintained its membership in an elite group of communication centers throughout the world by re-accrediting in three protocol disciplines. The agency is the fourth emergency dispatch center in the world to attain International Academies of Emergency Dispatch® (IAED™) status as an Accredited Center of Excellence(ACE) in the Medical Priority Dispatch System™ (MPDS®), Police Priority Dispatch System™ (PPDS®), and Fire Priority Dispatch System™ (FPDS®). This is the third time the center has reaccredited. Johnston County E-9-1-1 Communications first accredited in 2011.


George Ellinger, the agency’s 911 Quality Assurance & Training Coordinator, who led the ACE process in achieving re-accreditation in all three disciplines, is thrilled with the accomplishment. As he explained, “It was challenging at times, but knowing that we provide great service to our community, the application process was simply documenting what we do every day”.


Accreditation in each of the protocols requires a detailed self-assessment based on the Academy's Twenty Points of Accreditation. In order to achieve triple accreditation, agencies must meet or exceed all twenty points of accreditation in all three disciplines, which requires participation from the Chief right down to the individual emergency dispatcher. For each of the three disciplines, the Academy’s Board of Accreditation reviews the center’s application and documentation of the Twenty Points.


“It is a rigorous process to attain accreditation in one discipline. Attaining it in three is an amazing accomplishment. I am most impressed with the level of care and concern the emergency dispatchers provide to each 911 caller”, observed Kim Rigden, Associate Director of Accreditation.


Accredited centers have demonstrated a commitment to providing superior, up-to-date public care and efficient use of resources to attain the best possible outcomes in emergencies. When callers speak with dispatchers at ACE agencies in
medical, police, or fire emergencies, they can have confidence and peace of mind that
their call will be properly assessed and that they will receive a high level of service. A Tri-ACE agency displays an even greater level of competency and adherence to the ACE standards. Such an agency has expert command of IAED protocols, resulting in enhanced response for callers in need.


“Achieving a Tri-ACE status is the crowning accomplishment for a communication center,” said IAED President Jerry Overton. “Johnston County E-9-1-1 Communications’ tri-accreditation is a testament to its total buy-in from the top
down.”  

There are more than 180 centers throughout the world carrying the ACE distinction among the 3,000 centers worldwide using the fire, police medical, and ECNS protocols for safe and efficient response to emergency situations. Only eight in
the world are Tri-ACE.

Re-Accreditation shows the high level of service that our employees provide to the citizen of Johnston County. We are extremely excited about our staff maintaining this level of service for the last six year. It is wonderful. It takes a lot of hard work from all of our staff; they strive to do their best every day. We are very proud of them.

Scott Beasley, Quality Assurance / Training Manager

 

Contact Information:
Johnston County E-9-1-1 Communications
Contact: Jason Barbour, Director
Phone: 919-989-5059
Email: jason.barbour@johnstonnc.com
Johnston County E-9-1-1 Communications website:
http://www.johnstonnc.com/mainpage.cfm?category_level_id=773