Johnston County Public Utilities - Expiration of Executive Order No. 142

For Immediate Release:              


August 6, 2020
2:30 p.m.


Smithfield, NC — Governor Roy Cooper’s Executive Order No. 142 temporarily suspended residential utility service disconnections for non-payment and waived penalties and fees on utility billing from March 31 until July 29, 2020.  However, expiration of the executive order on July 29, 2020 allows utility providers to disconnect services due to non-payment. 

Johnston County Public Utilities residential customers with balances accrued since March 31 can enroll now in a payment plan to avoid interruption of services.  The voluntary payment plan allows delinquent balances from April through July to be spread over six months.  Any balance due prior to April 1st must be paid prior to enrollment, and the installment plan does not offer debt forgiveness or reduction in amounts owed, in accordance with State law.  Customers can review the details of the payment plan at, and should contact Johnston County Public Utilities at (919) 989-5075 or to enroll in an installment plan. 

Although the office is currently operating with restricted public access, Johnston County Public Utilities staff is ready to assist our customers.  We will continue to waive transaction fees for online bill pay and the automated phone system (844-845-2151) until our offices are fully open to the public.  A drop box for payments is located at the rear parking lot entrance of our building at 309 E. Market Street, Smithfield.    

Customers struggling with financial hardship due to COVID-19 related job loss are encouraged to contact Johnston-Lee-Harnett Community Action at 919-934-2145 for financial assistance.