Payment Options

Pay Online*

Payment types accepted: Visa, MasterCard, Discover, or e-check

Pay by Phone*

Payment types accepted: Visa, MasterCard, Discover, or e-check

Call 844-845-2151
(para Español elija Opcion #2)

You can pay your bill quickly and easily any time using online or Pay-by-Phone

The payment processing fee (shown in the Fees column at right) will be added to your payment of any amount up to the maximum allowed.

You will need to enter multiple payments if you wish to pay more than the maximum single transaction amount.

Notes:

Customer Service will accept credit card payments over the maximum amount without a transaction fee.
Your phone payment is immediately posted to your utility account.
A nonpayment penalty may be added to your account anytime after your past due date.
A utility account showing a credit balance or a zero balance will not allow payments to be made (prevents overpayments).
Refund policy: On-line and Phone payments cannot be refunded or reversed.

If you have questions, please speak to a Customer Service Representative at (919) 989-5075 during normal business hours.

If you experience any problems, please email us at publicutilities@johnstonnc.com or call the Public Utilities office at (919) 989-5075 during business hours.

Pay by Bank Draft

Set up free automatic bank draft.

Pay in Person

Payment types accepted: cash, check, money order, Visa, MasterCard, and Discover

Payments can be paid during busines hours at the Public Uilities office in the Johnston County Land Use Center at:

309 E. Market Street
Smithfield, NC 27577

Use Drop Box

Payment types accepted: check, money order

There is a drop-box available outside the Land Use Center. Payments can be placed inside the drop box at any time. Please include your bill stub along with your payment.

Mail your Payment

Payment types accepted: check, money order

Mail your payment, along with your bill stub to:

Johnston County Public Utilities
P.O. Box 2263
Smithfield, NC 27577

*Payment processing fee applies

Fees

*Online and Phone Payment Processing Fee

$ 2.15

per transaction up to $250

After-Hours Reconnection Fee

$25.00

for each after-hours reconnection

Returned Check Fee

$25.00

for each return

Non-Payment Penalty (Past Due Date)

$50.00

penalty for payment of bill past the Due Date