Energy Assistance Programs

The Crisis Intervention Program (CIP) is a year-round program which runs July 1st through June 30th each year (or until funds are exhausted) statewide. CIP provides assistance to low-income families experiencing or in danger of heating or cooling household emergencies where there is a life-threatening or health-related emergency and timely, sufficient, or appropriate assistance is not available from any other source. All payments are made directly to the vendor. Energy bill/account information, current income/pay, and identification are required.

Low Income Energy Assistance Program (LIEAP) provides a one-time heating supplement directly to a vendor to help eligible low-income households pay their heating bills. Applications are taken from December 1st through March 31st (or until funds are exhausted) annually statewide.

For more information regarding additional crisis programs offered, please contact: 919-989-5300

All inquiries go through the DSS main number:

(919) 989-5300

This includes Food Stamps (FNS), Medicaid, Temporary Assistance Needy Families (TANF), Child Care, Child Protection, Adult Protection, Foster Parenting, Transportation, and more.

Report Child Abuse/Neglect

E-mail or call
After normal business hours, call 919-989-5000 and ask to speak with the on-call social worker.

Report Adult Abuse/Neglect

Monday through Friday 8 am through 5 pm (919) 989-5300.
After hours, weekends and holidays, please call 911 or (919) 989-5000.

Domestic Violence

Call 911 or (919) 989-5000.