Emergency Notifications

 

WATER LINE MAINTENANCE SCHEDULED FOR MCGEES WATER DISTRICT   -  91 CUSTOMERS AFFECTED

Effective Wednesday, APRIL 21, 2021 **9 AM TO 1 PM **  (NO WATER SERVICE)

***BOIL WATER ADVISORY when service is restored until further notice***

List of Addresses:

101, 105, 109, 110, 113, 121, 124, 128, 133 DEER FARM LN

48, 76, 98, 110, 118, 120, 126, 137, 143,

152, 165, 183, 194, 195, 235 CIRCLE G LN

16, 21, 39, 54, 94, 126, 143, 158, 169, 174, 190, 193, 214, 217, 232, 235, 248, 251, 262, 276, 279, 292, 293, 302, 305 BUCKHAVEN DR

300, 320, 365, 500, 680, 703 LANDMARK RD

13, 38, 56, 75, 79, 104, 105, 112, 113, 116, 121, 124, 127, 128, 131, 132, 135, 136, 143, 144, 151 PEBBLESTONE CT

44, 49, 87, 208, 222, 224, 226, 228, 230, 290, 410, 429, 500, 607, 686, 785, 842, 483 PENWOOD RD

**CLICK HERE FOR INFORMATION ON ⇒ Boil Water Advisory PDF 

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Expiration of Executive Order No. 142 effective Wednesday, July 29th allows utility providers to disconnect water services due to nonpayment.  

Our offices are still operating under restricted access requiring face masks.  We encourage you to continue paying bills online, use the automated phone system at   844-845-2151 or the outside drop box located at the rear parking lot entrance.  We will waive service fees until our offices are fully open to the public.

Additional financial assistance from JOHNSTON-LEE-HARNETT COMMUNITY ACTION at 919-934-2145 IS AVAILALBLE TO HELP CUSTOMERS PAY RENT, LIGHTS, AND WATER BILLS DUE TO JOB LOSS OR COVID-19.  For information regarding the HOPE GRANT PROGRAM, please call 2-1-1

WE HOPE YOU AND YOUR FAMILY STAY HEALTHY.

PARA INFORMACION SOBRE NUESTRAS MODIFICACIONES EN SERVICIOS DEBIDO A LAS REGULACIONES SOBRE DISTANCIAMIENTO SOCIAL, VISITE NUESTRA PAGINA EN LINEA WWW.JCUTIL.COM O LA CUENTA DE FACEBOOK DEL CONDADO DE JOHNSTON.

PARA PREGUNTAS Y ASISTENCIA DURANTE ESTE TIEMPO DE CRISIS, LLAME AL 919-989-5075. ESPERAMOS QUE USTED Y SU FAMILIA SE MANTENGAN SALUDABLES.

***Please note that we require a current phone number on your utility account to provide automated notifications regarding your water service.  Contact Customer Service at 919-989-5075 to keep your phone number accurate.

 Winter Weather Alert
(Office Hours and call-out response times are affected by icy road conditions.)

We would like to remind our water customers to be prepared for freezing winter temperatures that could cause frozen water lines. We encourage you to:

  • Wrap any exposed pipes.
  • Check all outside faucets and remove water hoses.
  • Close all vents on the outside of your home.
  • Keep meter box lids tightly closed.
  • Open cabinet doors under kitchen and bathroom sinks to allow heat inside.

If you have water pipes that are subject to freezing, try to keep a steady trickle of water running from the nearest faucet. If you have frozen pipes, but some water is running, the safest thing to do is to wait for the frozen pipes to thaw. Never use an open flame to thaw waterlines. Once the pipes thaw out again, be sure to check for cracks or leaks that may occur from freezing. During inclement weather, our Field Technicians respond to service calls when roads are safe to travel.

Please anticipate delays in service restoration when snow and ice conditions exist in your area. For further assistance, please call 919-989-5075.

 

Johnston County Public Utilities



Physical Address:
Land Use Center
309 E. Market Street
Smithfield, NC 27577

Mailing Address:
P.O. Box 2263
Smithfield, NC 27577

  • Email:
    publicutilities@johnstonnc.com

  • Phone:
    Main - 919-989-5075
    Pay by Phone - 844-845-2151

    After Hours Emergency - 919-989-5056
  • Fax:
    Business Office - 919-934-0256
    Engineering Office - 919-934-7174
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