Emergency Notifications

Saturday, June 22, 2024:  Johnston County Public Utilities customers in the McGees Crossroads, Cleveland and I-40/NC42 areas of the County may experience low water pressure throughout the day and evening.  The low water pressure is due a large water main break during this extremely high water demand period, in addition to a main purchase water supply temporarily unavailable in this area.  We encourage customers to suspend non-essential water uses during this time.  We apologize for the inconvenience and appreciate your cooperation.

Johnston County Public Utilities would like to encourage our customers to be more mindful of irrigation water usage this summer. 

According to the US Environmental Protection Agency, up to 50 percent of the water used by irrigation systems is wasted, due to inefficient lawn watering practices. The County promotes smart irrigation through year-round irrigation policies. The policy allows for alternate day
irrigation for in-ground irrigation systems and hose-end sprinklers based on the customer’s address.

Odd number street addresses are allowed to water on Tuesdays, Thursdays and Saturdays, while even number street addresses are allowed to water on Wednesdays, Fridays and Sundays.

No irrigation is allowed on Mondays.

?Although the County has sufficient water supply to meet existing demands, irrigation beyond the County’s adopted policies, can put a strain on the system during peak demand hours. Wise water use and smart irrigation is a great way protect our limited natural resource and save money. Customers' cooperation to adhere to this policy would greatly alleviate the peak demands and better ensure system reliability and resiliency during these periods.   

Please be assured that the County continues to plan for growth and future water demands. A 4 million gallon per day expansion to the County’s existing Water Treatment Plant is under construction and anticipated to be on-line in the Spring of 2025. In addition, the County continues to implement improvements to construct more transmission, treatment and storage capacity for our system. The year-round irrigation policy can be found on our website at www.jcutil.com. We appreciate your cooperation and support as we all work together to use water wisely.


***Please note that we require a current phone number on your utility account to provide automated notifications regarding your water service.  Contact Customer Service at 919-989-5075 to keep your phone number accurate.

Johnston County Public Utilities will close its Customer Service Office at 309 E. Market Street in Smithfield at 2:00 PM on Friday, June 28th due to our year-end system upgrade .  All water payment collections will end at 2:00 PM on June 28th and will resume at 8:00 AM on Monday, July 1st (online and phone payments included). Payments made by check can be left in the After Hours Dropbox located at the rear office entrance.  All other offices will be open.

All County Offices, Landfill and Trash Convenience Sites will be closed on THURSDAY, July 4, 2024 for the Memorial Day Holiday.

 Winter Weather Alert
(Office Hours and call-out response times are affected by icy road conditions.)

We would like to remind our water customers to be prepared for freezing winter temperatures that could cause frozen water lines. We encourage you to:

  • Wrap any exposed pipes.
  • Check all outside faucets and remove water hoses.
  • Close all vents on the outside of your home.
  • Keep meter box lids tightly closed.
  • Open cabinet doors under kitchen and bathroom sinks to allow heat inside.

If you have water pipes that are subject to freezing, try to keep a steady trickle of water running from the nearest faucet. If you have frozen pipes, but some water is running, the safest thing to do is to wait for the frozen pipes to thaw. Never use an open flame to thaw waterlines. Once the pipes thaw out again, be sure to check for cracks or leaks that may occur from freezing. During inclement weather, our Field Technicians respond to service calls when roads are safe to travel.

Please anticipate delays in service restoration when snow and ice conditions exist in your area. For further assistance, please call 919-989-5075.

County’s Mandatory Year-round Conservation Policy 

The policy allows for alternate day irrigation for irrigation systems and hose-end sprinklers based on the customer’s address.  Odd number street addresses are allowed to water on Tuesdays, Thursdays and Saturdays, while even number street addresses are allowed to water on Wednesdays, Fridays and Sundays.  No irrigation is allowed on Mondays.  Pool filling days should correspond with allowed irrigation days.  Please visit our website at www.jcutil.com for the full policy and water conservation suggestions.  We sincerely appreciate your cooperation.  Please contact Johnston County Public Utilities at 919-989-5075 with any questions.

Seasonal tips infographic


Johnston County Public Utilities

Physical Address:
Land Use Center
309 E. Market Street
Smithfield, NC 27577

Mailing Address:
P.O. Box 2263
Smithfield, NC 27577

  • Email:

  • Phone:
    Main - 919-989-5075
    Pay by Phone - 844-845-2151

    After Hours Emergency - 919-934-9411
  • Fax:
    Business Office - 919-934-0256
    Engineering Office - 919-934-7174
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