Emergency Notifications

Thursday, August 8, 2024 - TROPICAL STORM DEBBY:  County Offices on a delayed opening at 10:00 AM on Thursday, August 8th. This is an advisory alert from Johnston County Public Utilities.  We would like to remind our customers to prepare for potential water service interruptions associated with Tropical Storm Debby.  We recommend customers store up to three days of water supply for essential uses in advance of the storm by filling empty containers and/or bathtubs.  As always, if you see damaged waterlines or you are without water service, please contact our office at 919-989-5075.  If our office is closed, please call the emergency number provided for assistance.  Johnston County Public Utilities will not have technicians on the road if conditions are unsafe, but as soon as conditions improve, technicians will be working to restore any services interrupted by the impacts of the storm.  Any Johnston County Public Utilities customers that loose water service completely or have lower water pressure than normal associated with damage from the storm will be under a boil water advisory when the water service comes back on.  We may issue Boil Water advisories as a precautionary measure when water pressure drops in our system due to pipeline breaks from floodwaters during this storm event.  Until an advisory is lifted, please boil all county water for consumption vigorously for at least one full minute prior to use.  This includes drinking, cooking, ice making, washing dishes, brushing teeth, preparing food and watering animals.  Any issued advisories will remain in effect until repairs are complete and bacteriological sample results have determined water is safe to drink. Johnston County Public Utilities uses automated phone callouts and local news media to notify customers of water service interruptions during emergencies and to cancel any advisories.  We will not turn off water services for any reason except water line repairs during this severe weather event.  We hope the impact of this storm will be minimal for all customers.  Thank you for your patience.

** CLICK HERE FOR INFORMATION ON ⇒  Boil Water Advisory PDF 

***Please note that we require a current phone number on your utility account to provide automated notifications regarding your water service.  Contact Customer Service at 919-989-5075 to keep your phone number accurate.

Winter Weather Alert
(Office Hours and call-out response times are affected by icy road conditions.)

We would like to remind our water customers to be prepared for freezing winter temperatures that could cause frozen water lines. We encourage you to:

• Wrap any exposed pipes.
• Check all outside faucets and remove water hoses.
• Close all vents on the outside of your home.
• Keep meter box lids tightly closed.
• Open cabinet doors under kitchen and bathroom sinks to allow heat inside.

If you have water pipes that are subject to freezing, try to keep a steady trickle of water running from the nearest faucet. If you have frozen pipes, but some water is running, the safest thing to do is to wait for the frozen pipes to thaw. Never use an open flame to thaw waterlines. Once the pipes thaw out again, be sure to check for cracks or leaks that may occur from freezing. During inclement weather, our Field Technicians respond to service calls when roads are safe to travel.

Please anticipate delays in service restoration when snow and ice conditions exist in your area. For further assistance, please call 919-989-5075.

County’s Mandatory Year-round Conservation Policy 

The policy allows for alternate day irrigation for irrigation systems and hose-end sprinklers based on the customer’s address.  Odd number street addresses are allowed to water on Tuesdays, Thursdays and Saturdays, while even number street addresses are allowed to water on Wednesdays, Fridays and Sundays.  No irrigation is allowed on Mondays.  Pool filling days should correspond with allowed irrigation days.  Please visit our website at www.jcutil.com for the full policy and water conservation suggestions.  We sincerely appreciate your cooperation.  Please contact Johnston County Public Utilities at 919-989-5075 with any questions.