Send Payment to Public Utilities (Pay Water Bill Online)

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*** NOTICE OF SYSTEM MAINTENANCE:  Payment processing will not be available from Thursday, September 28th after 5:00 PM until Friday, September 29th after 5:00 PM.

Welcome to Johnston County Public Utilities' Online Payment service powered by Paymentus.  (Recommended browser is Google Chrome)

You can pay your bill quickly and easily any time using Visa, MasterCard, Discover or electronic check.

Effective May 30, 2023, the bank service fee of $2.15 will be added to your payment of any amount up to $250.00.

You will need to enter multiple payments if you wish to pay more than $250.00. A $2.15 transaction fee will be added to your payment.  (Customer Service will accept credit card payments over the phone for payments in excess of $250.00 without a transaction fee.)

If you have questions, please speak to a Customer Service Representative at (919) 989-5075 during normal business hours. A $50 nonpayment penalty may be added to your account if past due.

A utility account showing a credit balance or a zero balance is not eligible to be paid online.

Refund policy: Please note that online payments cannot be refunded or reversed.

If you experience any problems, please email us at or call the Public Utilities office at (919) 989-5075 during business hours:  8:00 a.m. to 5:00 p.m., Monday through Friday.

FIRST-TIME USERS - Click Here to access instructions on how to pay online.

Click below to make a payment through Paymentus:

Click here to Pay your Utility Bill or Check Utility Account Balance 
(including past due bills)

Thank you for your interest in Johnston County.

Johnston County Public Utilities

Physical Address:
Land Use Center
309 E. Market Street
Smithfield, NC 27577

Mailing Address:
P.O. Box 2263
Smithfield, NC 27577

  • Email:

  • Phone:
    Main - 919-989-5075
    Pay by Phone - 844-845-2151

    After Hours Emergency - 919-934-9411
  • Fax:
    Business Office - 919-934-0256
    Engineering Office - 919-934-7174
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