Pay Water Bills By Phone

DIAL 1-844-845-2151

Para Español Elija Opcion #2

Welcome to Johnston County Public Utilities' Pay by Phone Option.

You can pay your bill quickly and easily any time using Visa, MasterCard, Discover or electronic check.

Effective April 1, 2023, the bank service fee of $2.15 will be added to your payment of any amount up to a new limit of $250.00.

As of April 1, 2023, you will need to enter multiple payments if you wish to pay more than $250. A $2.15 transaction fee will be added to your payment.  (Customer Service will accept credit card payments over the phone for payments in excess of $250 without a transaction fee.)

Your phone payment is immediately posted to your utility account.

If you have questions, please speak to a Customer Service Representative at (919) 989-5075 during normal business hours. A $50 nonpayment penalty may be added to your account if past due.

A utility account showing a credit balance or a zero balance is not eligible to be paid by phone.

Refund policy: Please note that phone payments cannot be refunded or reversed.

If you experience any problems, please email us at or call the Public Utilities office at (919) 989-5075 during business hours:
8:00 a.m. to 5:00 p.m., Monday through Friday.

Thank you for your interest in Johnston County.

Johnston County Public Utilities

Physical Address:
Land Use Center
309 E. Market Street
Smithfield, NC 27577

Mailing Address:
P.O. Box 2263
Smithfield, NC 27577

  • Email:

  • Phone:
    Main - 919-989-5075
    Pay by Phone - 844-845-2151

    After Hours Emergency - 919-989-5056
  • Fax:
    Business Office - 919-934-0256
    Engineering Office - 919-934-7174
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